FAQ

Frequently asked questions

Contact & Company details

Technical support and assistance:


We have a team of Technical Sales Co-ordinators who are here to help with your technical calls and enquiries, you can contact them in a variety of ways:

Via Phone: Monday - Saturday (Round the clock)
Via What's App: +(91)-9606334707
Via Live Chat System: It is on the bottom right side of your screen.
Via email - info@digitalmetrology.in




Can I visit to discuss my application?


Yes you can but before your visit, we request you to confirm the time of your visit (use the contact details from the above of from the footer as well), so that you will not get disappointed if no one was there.




Company's Bank details:


Bank Name: CANARA BANK A/c No.: 2973201000032 Branch: BHUVANESHWARI NAGAR IFSC Code: CNRB0002973




Company's GST details:


GSTIN/UIN: 29ADWPG8041Q1ZJ State Name: Karnataka Code: 29




Feedback & Complaints:


We seriously take your feedback on our performance, both positive and negative as well. Should you be less than delighted with the service you receive from us, or feel we could make improvements, please email us at info@digitalmetrology.in where we will deal with your issue as soon as possible.





Ordering parts, Prices & Availability

Where do I find the product's complete part number?


You can find the complete part number of each product in the datasheet attached below the product's image. By clicking the button/tab (in red colour which contains the product's part number with brief description) a datasheet of the specific product gets open where you can find the entire details about the product including its drawings with specifications and technical details, also you can download the datasheet as well.




What about the prices and the product availability?


Our website do not enclose the product's price or availability. To know the product's price and availability, we request you to switch to the Enquiry form page where you should enter few basic details and the part number of the product (if you know else refer the previous question to find the part number of the product) and submit the form. Once we recieve your enquiry, we will get back to you as soon as possible with the price and the availability of your enquired product.




How can I place the order?


You can place your order by entering the details on the Order form page. To find the product's part number, refer the above-mentioned question 'Where do I find the product's complete part number?




I am a private individual, not a part of company. Can I still buy from you?


Yes still you can buy from us but it includes the tax and charges applicable.




Can I avail discount on the products?


To know the product's pricing or to avail discount, either you can contact us or send your enquiry to us from the enquiry form page.




Dispatch methods or Carriage costs:





Can I avail COC? (Certificate of Confirmity)


On request, we are able to send you the certificate of confirmity for your order.




Digital Metrology Terms & Conditions for sale:


By placing an order with Digital Metrology you are deemed to accept Digital Metrology's standard Terms and Conditions of Sale. All orders are bound by these terms, for full T&C details click here.





Product Specifications

Can I get the product according to my specifications?


Yes you can. We supply all the standard parts in not only in 'Metric version' (the one you are looking in our website now) but also in 'Inch version' as well. If you can't find the product with your required specification, we will first try to find it for you else we will send you the inch version catalogue. (you can find it in the Download section) Even then if it doesn't match, we will send your enquiry to our principle company in Germany for which you should enter the product details or drawings with the specifications and mail us at info@digitalmetrology.in




I can't find the product with the specification I'm looking for.


Please refer the previous question.




Why don't I find the CAD models of the products?


We are sorry for not providing you the CAD models on our website due to some internal issues and we hope to provide the same in the near future. We can send the CAD models written in the compact disc (CD) to you for which you should send a mail regarding this to info@digitalmetrology.in




Can I get the Quality certification?


Yes you can get the Quality certification of the products from the Download section or click here to get the same. As we're only the distributors of the products, the certificates provided are only from our manufacturing company named KIPP.




Are the products supplied meet the RoHS Directive and compliance?


Yes, all the products manufactured from KIPP meet the RoHS requirements (Restriction of use of certain Hazardous Substances). The company has evaluated the products offered, regarding their status under REACH. You can find these certificates either from Download section or click here.




Product catalogue & further information:


Digital Metrology supplies a wide range of products of over 45,000 items, as well as in our comprehensive website we have a number of catalogues, Brochures and Quickfinder (overview of all the products) which are available for free download. Download your copies now. We also supply the hard copies of the catalogue only on request. To get your hard copy of the catalogue, please mail us to info@digitalmetrology.in





Cancellations and Returns

Can I cancel my order?


Once the order is confirmed, under no circumstances the order cancellation or modification will be permitted due to automatic processing system of order in Germany.




Can I return the product recieved?


The product(s) which are supplied from our existing stock can be taken back provided if the parts are not used and returned within one week from the invoice date. No parts will be taken back which are imported against the order from Germany.